Let's answer your questions

When will I receive my product?

Manufacturing takes 5 – 7 working days from date of payment, if you ordered delivery, it may take an additional 2 days to be delivered.

Will my product look like the image on the website?
Although we try our best to ensure that the product you will receive looks exactly like the image on our website, please remember that leather is a natural product and will bare natural marks.
 
Stitching Colour may vary from the colour of the leather product. 
How does the Lockdown pay and wait special work?

Due to the Covid-19 restrictions, all orders placed will be delivered once the factory is open and deliveries can commence. Because of this inconvenience, Filly Leather is running a massive Lockdown Pay and Wait Special. Orders placed will qualify for the discount, but delivery will only take place after lockdown.

How do I clean my leather bag?

If something spilled on your Filly Leather product, wipe the spillage with a damp cloth, let it dry naturally, please do not place your product in the sun to dry.

How does the lifetime warranty work?

All Filly Leather products will enjoy a LIFETIME FILLY LEATHER WARRANTY. We pride ourselves in every Filly product we produce, ensuring lasting quality and value of investment. We place a high value on your satisfaction and enjoyment of the Filly Leather products offered, not only to fulfil the legal requirements but more as our vote of confidence in every product we make.

This Warranty is only applicable to Filly Leather branded products purchased directly from our online store, Brooklyn Mall store, The Grove Mall store, or any Filly Leather authorised representatives and authorised partnering stores. The original owner, with the original gift recipient, is warranted against manufacturing defects in materials and workmanship as stated in the following disclaimer:

All Filly Leather products enjoy a lifetime (10 Years) warranty within a reasonable fair and responsible use. By lifetime, we mean not the life of the person but the reasonable life of the Filly Leather product bought. All fittings are bought and mostly imported and therefore we face the uncertainty sometimes of quality and will as far as possible restore and if possible, replace any broken fitting to ensure the ongoing enjoyment of your filly product and your lifetime loyalty to our brand. Our products are made of genuine leather and therefore needs to be treated and handled with care. We do reserve the right, when a Filly product has been neglected, mal treated or damage, apart from normal and natural causes or personal circumstances that is beyond the manufacturing and quality of our product, to not honour this warrantee. We will, however, do our best to see how we can help at all times.

Ho do I keep my product healthy?

* Apply Filly Leather leather care once a month (or as you see your product becomes dry) with a microfibre cloth / sponge.
* Please note: Do not use Dubbin polish on Filly Leather products.

What happens after I placed my order?

Your order will be processed by the Filly Leather team. You will either be contacted by the team to verify any uncertainties, or your order will go through to the manufacturing team where your product will be crafted and then delivered.

Do I receive an invoice?

Yes, as soon as your product is completed by the manufacturing team and ready to leave the factory, your invoice would be emailed to you. Please keep this invoice as a proof of purchase for your warranty.

How much do I pay for delivery?

Local courier (Gauteng) – R150.00
National courier (Outside Gauteng) – R250.00

R50 will be added per Large Item item.

No international courier will be arranged by Filly Leather.

Where is the local pick up location?

Collect at our Filly Leather store in The Grove mall, Store L58.

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